Belagavi .
The Belagavi city Corporation has taken a decisive step to address rampant corruption and middlemen interference in civic services by centralizing e-account processing. Commissioner Shubha B’s bold reforms aim to streamline operations, enhance transparency, and restore public trust.
Agent Menace in Zonal Offices
Zonal offices were overrun by agents who monopolized the e-khata process, sidelining genuine applicants. Citizens faced harassment, bureaucratic hurdles, and financial exploitation. The issue gained political traction when MLA Abhay Patil raised concerns during a municipal council meeting, urging immediate action.
*Commissioner’s Proactive Measures
Background of the Issue* *
E-khata, critical for accessing municipal services property documentation, were previously processed through zonal offices. However, these offices became hubs for unauthorized agents who exploited citizens by charging exorbitant fees, creating delays, and fostering corruption.
- Surprise Inspection: Commissioner Shubha B conducted an unannounced visit to zonal offices, witnessing firsthand the chaos caused by agents.
- Centralization Decision: All e-account processing was shifted to the corporation’s main office, abolishing zonal-level operations.
- Single-Window System: A centralized counter was established to handle applications, document verification, and approvals under one roof.
- Dedicated Staff: Personnel were reassigned to ensure efficient service delivery, minimizing delays and irregularities.
MLA Abhay Patil ’s intervention in the city corporation council underscored the severity of the problem. His advocacy pressured the administration to act swiftly, aligning political and administrative efforts to curb corruption.
New System: Key Features**
- Transparency: Applications are processed directly by municipal staff, eliminating middlemen.
- Accountability: Centralized oversight reduces opportunities for malpractice.
Efficiency*: The single-window system simplifies procedures, ensuring quicker turnaround.
–Public Response*
The reforms have garnered widespread praise. Citizens report smoother experiences, reduced costs, and increased trust in the municipal body. Social groups and local media have lauded Commissioner Shubha B’s hands-on leadership and commitment to ethical governance.
